Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. 

To start a return, you can contact us at hey@tomshoes.co.za. Please note that returns will need to be sent to the following address: Unit B16, 9 Havelock Road, Willow Park Manor, 0184, South Africa at your own cost.

You can always contact us for any return question at hey@tomshoes.co.za.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We would like to make sure you are happy with your parcel, please reach out to us at hey@tomshoes.co.za to discuss an exchange.

Refunds
At Tom Shoes, we put a lot of effort to make sure each and every one of our customers is satisfied with their products. 

We promise to attend to all returns, exchange or refund inquiries with urgency and to react swiftly.

For assistance please contact us at hey@tomshoes.co.za or 061 501 0926.